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Privacy Policy

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Last updated: 20 January 2025

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At Nikah Costa (hereinafter "we," "our," or "us"), we value the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services, including the sale of handmade jewelry and workshops. By using our website, you consent to the collection and use of your personal data in accordance with this policy.

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1. Information We Collect

We collect both personal and non-personal information when you interact with our website. This may include, but is not limited to:

  • Personal Information: When you create an account, purchase a product, or engage in other activities, we may collect the following personal details:

    • Name

    • Email address

    • Postal address

    • Telephone number

    • Payment details (e.g., credit card information)

    • Communications and feedback (e.g., reviews, comments)

  • Non-personal Information: We also collect non-personally identifiable data to enhance your experience, including:

    • Internet Protocol (IP) address

    • Browser type and version

    • Device type and operating system

    • Session data (e.g., page visits, response times, navigation patterns)

We may use software tools to gather session information such as page response times, the length of visits, page interactions, and methods of navigating away from the page.

 

2. How We Use Your Information

We collect your personal and non-personal information for the following purposes:

  • To provide and operate our services (e.g., to process orders, deliver products, and offer workshops)

  • To provide ongoing customer support, including troubleshooting and technical assistance

  • To send general or personalized service-related notices and promotional messages

  • To improve our website and services through aggregated and anonymized statistical data

  • To comply with applicable laws, regulations, and legal obligations

 

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds, as outlined in the General Data Protection Regulation (GDPR):

  • Consent: When you subscribe to our newsletter or provide payment details, you consent to the processing of your data for the specified purposes.

  • Contractual Necessity: We process your data to fulfill contracts with you (e.g., completing a purchase or delivering a service).

  • Legitimate Interest: We may process your data for legitimate business interests, such as improving our services or sending marketing communications, provided these interests do not override your rights and freedoms.

 

4. Sharing and Disclosure of Data

We may share your data with trusted third parties, such as payment processors or service providers, only as necessary to perform the services we offer (e.g., processing payments via secure gateways). These third parties include:

  • Wix.com: Our website is hosted on the Wix.com platform, and your data may be stored on their secure servers. Wix acts as a data processor on our behalf. Wix ensures that your data is handled in accordance with applicable data protection laws. For more information, please refer to Wix’s Privacy Policy.

  • Payment Providers: Payment gateways used on our website, such as credit card processors, adhere to the Payment Card Industry Data Security Standard (PCI-DSS), which ensures secure handling of payment information.

We will not sell, rent, or lease your personal information to third parties. However, we may disclose your data if required by law or to protect our rights.

 

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website is hosted on Wix.com, which implements robust security measures such as firewalls and data encryption.

 

6. Your Data Protection Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.

  • Right to Rectification: You may request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure: You may request the deletion of your personal data, subject to legal and contractual obligations.

  • Right to Restrict Processing: You can request restrictions on how we process your data.

  • Right to Data Portability: You can request a transfer of your data to another service provider.

  • Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.

  • Right to Withdraw Consent: If you have provided consent for specific data processing activities, you can withdraw that consent at any time.

To exercise any of these rights, please contact us by email

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7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements. After that period, we will securely delete or anonymize your data.

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8. International Data Transfers

As part of our services, your personal data may be transferred to, and stored in, countries outside the European Economic Area (EEA), such as the United States. When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or other legally compliant mechanisms, to protect your data.

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9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings, and you can opt out of certain tracking technologies.

 

10. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect or process personal data from children under this age. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete the information.

 

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you of material changes by updating the "Last updated" date. Please review this policy periodically to stay informed about how we protect your data.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Nikah Costa Handmade

Address: Berggasse 18/33
Email: nikah.costa@yahoo.com
 

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